Free standard shipping on orders over $149.97
How, where and when your order ships, and what to do if something goes wrong in transit.
We ship to residential and business addresses in USA, Canada and Europe. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or international destinations.
Orders placed and paid before 1:00 PM Eastern Time on a business day (Monday to Friday, excluding U.S. federal holidays) are processed the same day when possible and always within 1–2 business days. Orders placed after the cutoff, on weekends or on holidays begin processing the next business day.
If an item is unexpectedly out of stock after you order, we will email you within one business day with the expected ship date and the option to wait or cancel for a full refund.
| Method | Delivery time after dispatch | Cost |
|---|---|---|
| Standard shipping | 5–17 business days | Free on orders over $149.97; $12.95 on orders below $149.97 |
| Expedited shipping (where offered at checkout) | 3–7 business days | $29.95 |
Shipping costs are shown at checkout before you pay. The free-shipping threshold is based on the order subtotal after discounts and before tax. Total delivery time is processing time plus transit time. Transit times are estimates provided by the carrier and are not guaranteed.
We ship with UPS, FedEx or USPS, depending on the size and weight of your order and your location. When your order leaves our warehouse you will receive a shipping confirmation email with a tracking number. Orders with several items may arrive in more than one box with separate tracking numbers.
Prices are listed in U.S. dollars. Sales tax is calculated at checkout based on your shipping address where we are required to collect it. There are no customs duties for orders shipped within the United States.
Carriers may leave a package at your door unless a signature is required. For orders over $1,000 we may require an adult signature at delivery. If a carrier cannot deliver, they will leave a notice with options to reschedule or pick up.
Please double-check your shipping address at checkout. If you notice a mistake, contact us right away. We can update the address only before the order ships. If a package is returned to us because of an incorrect or incomplete address, we will reship it once the address is confirmed; the customer pays the additional shipping charge.
Inspect your package when it arrives. If the box or product is damaged, or an item is missing, contact us within 48 hours of delivery at Help@tankless-water-heater.shop with your order number and photos of the box, the label and the damage. Please do not install a unit that arrived damaged.
We will send a replacement or issue a full refund, including shipping, at no cost to you. If tracking shows a package as delivered but you cannot find it, check with neighbors and your building's mail room, then contact us within 7 days so we can open a claim with the carrier.
Email Help@tankless-water-heater.shop or call +1 (450) 425-5986 (Mon–Fri, 9:00 AM–5:00 PM Eastern Time). See also our return and refund policy.
Not at this time. We ship only to USA, Canada and Europe. Orders with a shipping address outside that area cannot be placed at checkout.
Small accessories can ship to a P.O. box by USPS. Water heaters and other large items need a street address because carriers will not deliver them to P.O. boxes.
Tracking can take up to 24 hours to show the first scan. If it hasn't moved for 3 business days, contact us at Help@tankless-water-heater.shop and we will open a trace with the carrier.
