Free standard shipping on orders over $149.97
Tankless Water Heater Shop

Terms and conditions

Please read these terms before you place an order. By using our website or buying from us, you agree to them.

Last updated November 3, 2026

1. About us

This website is operated by Tankless Water Heater, 26 Old Elm Street,P.O. Box 5431, Salisbury, MA 01952, United States ("Tankless Water Heater Shop", "we", "us"). Contact: Help@tankless-water-heater.shop, [+1 (000) 000-0000].

2. Eligibility and accounts

You must be at least 18 years old to place an order. If you create an account, keep your login details secure; you are responsible for activity on your account.

3. Products and information

We describe products as accurately as we can, including specifications, condition and images. Specifications come from manufacturers and may change. Images are for illustration and minor differences in color or packaging can occur. Each listing states whether an item is new, open box or refurbished (see our product condition policy).

Our buying guides and calculators are general information. They are not a substitute for a site survey by a licensed professional.

4. Prices and payment

Prices are in U.S. dollars and do not include sales tax or shipping unless stated. We accept the payment methods listed on our payment and security page. Price errors and promotions are handled as described in our pricing and promotions policy.

5. Orders

Your order is an offer to buy. We accept it when we send a shipping confirmation. We may refuse or cancel an order, for example if an item is unavailable, if there is a pricing error or if we suspect fraud. If we cancel, we refund any payment in full.

6. Shipping, returns and warranty

Shipping is governed by our shipping policy, returns and refunds by our return and refund policy, and warranties by our warranty policy. Risk of loss passes to you when the carrier delivers the order.

7. Installation and safe use

Water heaters connect to water, gas and electrical systems. You agree to have products installed and serviced by appropriately licensed professionals in accordance with the manufacturer’s instructions, local codes and permit requirements. We do not provide installation, repair or maintenance services. Read our installation and safety disclaimer.

8. Website use

You may use this website for personal, lawful shopping. You may not copy content for commercial use, interfere with the site’s operation, or attempt to access accounts or data that are not yours. All text, graphics and logos on this site belong to us or our licensors. Product names and brands belong to their respective owners and are used only to identify products.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from the use of our website or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded by law.

10. Governing law and disputes

These terms are governed by the laws of the State of Massachusetts (MA) and applicable U.S. federal law. Before filing a claim, please contact us so we can try to resolve the issue informally. Any dispute that cannot be resolved will be handled by the state or federal courts located in Massachusetts (MA), unless your local consumer law gives you the right to bring a claim where you live.

11. Changes

We may update these terms. The version that applies to your order is the one posted when you placed it.

12. Contact

Tankless Water Heater, 26 Old Elm Street,P.O. Box 5431, Salisbury, MA 01952, United States. Help@tankless-water-heater.shop · [+1 (000) 000-0000] · Mon–Fri, 9:00 AM–5:00 PM Eastern Time.