Privacy policy

This policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have.

Last updated November 3, 2026

Who we are

This website is operated by Tankless Water Heater ("Tankless Water Heater Shop", "we", "us"), 26 Old Elm Street,P.O. Box 5431, Salisbury, MA 01952, United States. Questions about privacy: Help@tankless-water-heater.shop or [+1 (000) 000-0000].

Information we collect

Information you give us

Order and account details: name, email address, phone number, shipping and billing address, and order history.
Messages you send us through email, the contact form or chat, including photos you send for a return or damage claim.
Newsletter sign-ups, if you choose to subscribe.

Payment information. Payments are processed by our payment providers. We receive confirmation of payment and limited details such as the card type and last four digits. We do not receive or store full card numbers.

Information collected automatically

Device and usage data: IP address, browser type, pages viewed, referring site and the date and time of your visit.
Cookies and similar technologies (see below).

How we use information

To process and deliver orders, handle returns and refunds, and provide customer support.
To send order confirmations, shipping updates and service messages.
To prevent fraud and keep the store secure.
To understand how the store is used and improve it.
To send marketing emails if you have opted in. Every marketing email includes an unsubscribe link.
To meet legal, tax and accounting obligations.

We share personal information only as needed to run the store:

Service providers: payment processors, shipping carriers, website hosting, email delivery, customer support and analytics providers, who may use it only to provide services to us.
Advertising and analytics partners, such as Google, when you allow cookies for those purposes (see "Your privacy choices").
Legal and safety: when required by law, or to protect our rights, customers or the public.
Business transfers: if our business is sold or merged, information may be transferred to the new owner under this policy.

We do not sell personal information for money.

Cookies

We use cookies that are necessary for the cart, checkout and security, and, with your consent where required, cookies for analytics (to measure traffic) and advertising (to measure ads and show relevant ads). You can manage non-essential cookies through the cookie banner or your browser settings. Blocking necessary cookies may stop the cart and checkout from working.

Your privacy choices

Depending on where you live, including California, Colorado, Connecticut, Virginia, Texas, Oregon and other states with consumer privacy laws, you may have the right to:

Know and access the personal information we hold about you.
Correct inaccurate information.
Delete your personal information, subject to legal exceptions such as tax records.
Receive a copy of your information in a portable format.
Opt out of targeted advertising and any "sale" or "sharing" of personal information as those terms are defined by state law.

To make a request, email Help@tankless-water-heater.shop with the subject "Privacy request". We will verify your request using information connected to your order or account and respond within the time required by law, usually 45 days. You can use an authorized agent. We will not discriminate against you for exercising your rights. If we deny a request, you may appeal by replying to our decision.

We honor Global Privacy Control (GPC) browser signals as a request to opt out of targeted advertising for that browser.

Data retention

We keep order records for as long as required for tax and accounting purposes, generally up to 7 years, and other personal information only as long as needed for the purposes above.

Security

We use HTTPS encryption, access controls and trusted service providers to protect information. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you of a breach where required by law.

Children

Our store is not directed to children under 13 and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.

Contact

Tankless Water Heater, 26 Old Elm Street,P.O. Box 5431, Salisbury, MA 01952, United States. Email Help@tankless-water-heater.shop. Phone [+1 (000) 000-0000].