Free standard shipping on orders over $149.97
Quick answers about orders, shipping, returns and choosing the right tankless water heater.
Can’t find your answer? Visit our buying guides or contact us.
Add products to your cart and check out. You will receive an order confirmation email immediately and a shipping confirmation with tracking when your order leaves our warehouse.
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay. See payment and security.
We ship to Worldwide. Standard shipping is free on orders over $149.97 and $12.95 below that. Orders ship in 1–2 business days and arrive in 5–17 business days. See the shipping policy.
You can return unused, uninstalled items in original packaging within 30 days of delivery. There is no restocking fee and returns for damaged, defective or incorrect items are free. See the return and refund policy.
Yes, until it ships. Email Help@tankless-water-heater.shop with your order number as soon as possible.
Open box units have never been installed but their box was opened. Refurbished units have been restored and tested by the manufacturer or an authorized refurbisher. The condition is shown on every listing. See the product condition policy.
Yes, the manufacturer’s warranty applies where offered and the coverage is shown on each product page. Many manufacturers require professional installation. See the warranty policy.
No. We are an online retailer and do not provide installation, repair or maintenance services. Use a licensed plumber, electrician or gas fitter. Our installation guide explains what to ask.
Size by the flow (GPM) of the fixtures you run at the same time and your temperature rise. Our sizing calculator does the math, and we are happy to check the result.
Usually the fuel your home already has. Gas and propane suit high demand and cold climates; electric suits homes without gas and smaller loads but often needs a large electrical service. See gas vs electric tankless water heaters.
Most manufacturers recommend descaling about once a year, and more often with hard water. See how to flush a tankless water heater.
Sales tax is calculated at checkout based on your shipping address where we are required to collect it.
Email Help@tankless-water-heater.shop, call [+1 (000) 000-0000] (Mon–Fri, 9:00 AM–5:00 PM Eastern Time), or use our contact page.
