Store policies

Everything you need to know before you order, in plain English. If anything here is unclear, contact us before you buy.

Last updated November 3, 2026

Policies at a glance

Topic	What to expect
Shipping area	USA, Canada and Europe
Order processing	1–2 business days (orders placed before 1:00 PM Eastern Time)
Delivery time	5–17 business days after dispatch for standard shipping
Shipping cost	Free standard shipping over $149.97; $12.95 flat rate below that
Returns	30 days from delivery for unused, uninstalled items in original packaging
Return shipping	Free for damaged, defective or incorrect items; paid by the customer for other returns
Restocking fee	None
Refunds	To the original payment method within 5 business days of inspection
Product condition	New, open box or refurbished, shown on every listing
Payments	Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay
Currency and tax	Prices in U.S. dollars; sales tax calculated at checkout where required
Installation	We sell products only and do not provide installation or repair services

Read the full policies

Shipping policy: where we ship, costs, carriers, tracking and delivery issues.
Return and refund policy: how to return, refund timing, exchanges and cancellations.
Warranty policy: manufacturer warranties and how we help with claims.
Product condition policy: what new, open box and refurbished mean.
Pricing and promotions policy: sale prices, price errors and coupons.
Payment and security: accepted payment methods and how checkout is protected.
Privacy policy: what data we collect and your privacy rights.
Terms and conditions: the agreement that applies to orders.
Installation and safety disclaimer: safe installation and use.
Accessibility statement: our commitment to an accessible store.
Editorial policy: how we research and update our buying guides.

Contact

Tankless Water Heater, 26 Old Elm Street,P.O. Box 5431, Salisbury, MA 01952, United States. Phone: +1 (450) 425-5986. Email: Help@tankless-water-heater.shop. Hours: Mon–Fri, 9:00 AM–5:00 PM Eastern Time.